At Beauty Elixir, we value your satisfaction and strive to provide you with the best shopping experience. Please read our refund and cancellation policy carefully to understand your rights and responsibilities as a customer.
Cancellation Policy:
- Order Cancellation: You have the option to cancel your order within 24 hours of placing it. To cancel your order, please contact our customer support team via email or phone, providing your order details and reason for cancellation. We will initiate the cancellation process and process your refund as per our refund policy.
Refund Policy:
- Eligibility for Refunds:
- Damaged or Incorrect Products: If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order. We may request photos or other evidence to assess the issue.
- Non-Delivery: If your order does not reach you within the estimated delivery timeframe and tracking information shows no progress, contact us within 7 days of the expected delivery date.
- Refund Process:
- Once we receive your refund request and confirm eligibility, we will process the refund within 7-14 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Partial Refunds: In some cases, partial refunds may be offered based on the extent of the issue. This could include partial refunds for damaged items that are still usable.
- Refund Rejection: We reserve the right to reject refund requests that do not meet the eligibility criteria mentioned above.
- Cancellation Refunds: If you cancel your order within 24 hours of placing it, we will initiate a full refund.
Returns, Replacements and Refunds
How do I return an item purchased on Beauty Elixir?
Beauty Elixir offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 7 days of its delivery.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered with.
- Defective products that are not covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 7 days of order delivery
- Free product provided by brand
Categories not eligible for Return:
Customized Products (eg: lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand
Personal care appliances cannot be returned due to hygiene issues
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
Contact Us:
If you have any questions or concerns regarding our refund and cancellation policy, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure that your shopping experience with Beauty Elixir is enjoyable and hassle-free.
Please note that this policy is subject to change, and any updates will be reflected on this page. It’s important to review our refund and cancellation policy periodically to stay informed about any changes.
